Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase..

To start a return, contact us at [email protected]. Please note that returned items must be sent to the following address: BULGARIA, Sofia, Nadezhda district, Nadezhda quarter, block 172, shop 13

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your parcel. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any question about a return at [email protected].

Damages and issues
Please inspect your order on receipt and contact us straight away if an item is faulty, damaged, or if you received the wrong item, so that we can assess the issue and put it right.

Exceptions / non-returnable items
Certain types of item cannot be returned, such as perishable goods (such as food, flowers or plants), made-to-order products (such as special orders or personalised items), and personal care items (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about your particular item..

Unfortunately we cannot accept returns of sale items or gift cards.

Exchanges
The quickest way to make sure you get what you want is to return the item you have, and once the return has been accepted, make a separate purchase for the new item.

14-day EU cooling-off period
Notwithstanding the above, if the goods are being shipped to the European Union, you are entitled to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will let you know once we have received and inspected your return, and tell you whether the refund has been approved or not. If approved, you will be refunded automatically on your original payment method within 10 business days. Please bear in mind that it can take your bank or credit card company some time to process and post the refund as well.
If more than 15 business days have passed since we approved your return, please contact us at [email protected].